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Terms and Conditions

Conditions of Use

The floating shelf is designed to be used with a television wall mount. Your TV wall mount must be installed according to the manufacturers instructions. Simple Shelving Solutions, LLC is not liable for any damages resulting from improper installation of tv wall mounts.

Shipping and Returns

Weekday orders ship within 48 hours of placement. Orders received over the weekend will ship on Monday. We do not ship on holidays.
You may return new, unopened items sold and fulfilled by Simple Shelving Solutions, LLC within 10 days of delivery for a full refund. Items should be returned in their original product packaging. We will also pay the return shipping costs if the return is a result of our error. You will be provided a Return Authorization Number (RMA) and further instructions for returning the product. Please Contact Us to initiate a return.

You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We will notify you via e-mail of your refund once we have received and processed the returned item.

Partial Refunds Any opened box is subject to a 15% re-stocking fee. Returns that do not include entire box contents may be subject to additional charges.

All refunds will be issued through the original payment method and processed within 3 - 5 business days after merchandise is returned to our facility.

Exchanges Please inspect your package immediately upon arrival for any damages. If you received a faulty item and need to exchange it for the same item, please contact returns@flatscreenshelving.com for instructions.

Sales Tax

Sales tax will be charged on orders placed and/or delivered to Ohio addresses at a rate of 6.75%.

Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Collection of Information We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: info@flatscreenshelving.com 

We reserve the right to make changes to this policy. Any changes to this policy will be posted.